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Sales Enablement and Operations Manager

ESMT Berlin is a leading global business school with its campus in the heart of Berlin. Founded by 25 global companies, ESMT offers master, MBA, and PhD programs, as well as executive education on its campus in Berlin, in locations around the world, online, and in online blended format. We strongly believe in cross-team collaboration to achieve our mission to develop entrepreneurial leaders who think globally and act responsibly.

To support the ESMT’s growth ambitions, we are transitioning from a largely reactive inquiry-handling model to a proactive, structured and data-driven approach to participant and corporate client engagement.

For our Sales Team we are looking for a

Sales Enablement and Operations Manager (m/f/x, 40 hrs./week, based in Berlin)

The Sales Enablement and Operations Manager will establish and drive a dedicated support function, ensuring that Business Development and Admissions teams are supported through transparent data, optimized CRM workflows and hands-on engagement.

This role plays a key part in professionalizing our commercial activities across both:

B2C (individual applicants, participants, and PGD candidates)
B2B (founders, key accounts and corporate clients)

It covers a broad range of activities from business-development steering to project management, from client and participant conversations to enrolment processing.

How will you make a difference

As Sales Enablement and Operations Manager, you will

Lead & PGD Management

Qualify and assign incoming leads to team members
Develop reactivation cycles for former applicants, participants, and clients

Process Optimization

Coordinate the establishment of standardized sales processes across Business Development and Admissions
Identify automation potential and eliminate process inefficiencies

Business Development / Key Account Management Steering & Reporting

Provide data-driven insights to track and guide Business Development activities (such as conversion rates, enrollment forecasts and corporate pipeline value)
Support key account management through coordination of workflows and CRM processes

Support Admission Office and Business Development

Whenever required, support Admission Office in participant enrollment
To an extent possible, conduct consultations with applicants/participants

Strategic Impact of the Role

The Sales Enablement and Operations Manager acts as a bridge between strategy and execution — ensuring that growth and efficiency ambitions are supported by robust systems, processes and data governance across all relevant university functions.

What makes you a great fit

3+ years of experience in Sales Operations, Sales Enablement, CRM Management, or Business Development Support
Hands-on experience with Salesforce or similar CRM systems
Proven ability to optimize processes, workflows, and operational efficiency
Experience in service-oriented, education, or professional services environments is a plus
Strong analytical mindset with the ability to work data-driven and detail-oriented
Excellent organizational and process design skills with a structured and proactive approach
High affinity for CRM systems, automation, and operational excellence
Ability to translate strategic goals into effective operational execution
Strong stakeholder management and cross-functional collaboration skills
Solution-oriented, reliable, and able to manage multiple priorities effectively

Why you will love working with us

ESMT Berlin is Germany’s leading business school and among the top institutions worldwide for executive education – ranked No. 1 in Germany and No. 4 globally for customized programs (Financial Times Executive Education Ranking 2025).
You will join a team recognized for its international diversity, deep expertise, and collaborative culture. People at ESMT take initiative, support one another, and enjoy the space to turn ideas into reality.
Discover the perks and culture that make our workplace special.

Health and Well-Being

Flexible remote work, including up to 15 days abroad per year
Ergonomic office equipment and access to university sports across Berlin
Subsidized meals at the campus restaurant

Financial Benefits

Subsidized public transportation ticket and leasing options of bicycles/e-bikes
Company pension scheme with Allianz

Personal Development

Access to LinkedIn Learning
On-campus German and English courses in small groups
Participation in ESMT’s Executive Education and degree programs

What makes this more than just a job

ESMT offers a collegial and international work environment, with employees representing more than 55 nationalities. We encourage a self-driven mind-set and contributions that create meaningful and lasting impact. We are proud to be an equal opportunity employer, committed to fostering a fair and inclusive workplace where individuals of all identities and backgrounds are welcomed and valued. Fostering diversity, equity, and inclusion enriches our employees, students, and broader community.
You will work on our campus in Berlin-Mitte. Get here by public transport or bike and enjoy your lunches in our private restaurant and café or next to the beautiful Spree. Make use of our big garden and enjoy coffee and tea on the house with your team. Our vibrant community comes together through activities and events like Lucky Lunch, Wednesday Cookies, Orientation Days for new employees, Summer Party and Year End Event, our talented ESMT choir, and much more.