Junior IT Support Specialist

ESMT Berlin is a leading global business school with its campus in the heart of Berlin. Founded by 25 global companies, ESMT offers master, MBA, and PhD programs, as well as executive education on its campus in Berlin, in locations around the world, online, and in online blended format. We strongly believe in cross-team collaboration to achieve our mission to develop entrepreneurial leaders who think globally and act responsibly.

To support our IT team, we are looking for a/n Junior IT Support Specialist (m/f/x, 40h/week, to start as soon as possible)  

Why We Need You 

Our Digital Transformation journey is pivotal to our future success. To bring our vision to life, we need you at the first point of contact for our IT Operations team strengthening our commitment to quality of service with your natural people skills and passion for technology. This entry-level position is ideal for someone looking to start their career in IT, regardless of their previous professional background.  

• Join a team of experienced technicians and system administrators providing support for hardware, software, and account related incidents and requests in a predominantly Microsoft Windows client environment. 
• Be the first point of contact for our team, communicating directly with those who seek our help by telephone, by email and in person. The people we support are faculty and staff colleagues as well as ESMT students, alumni and program participants. 
• Work within our ticket system responding to incidents and requests, ensuring ticket ownership, and documenting solutions. 
• Collaborate with IT colleagues to find solutions and identify opportunities to improve the user experience with our services and IT systems. 
• Embrace the opportunity to grow and expand your knowledge of a wide range of IT systems and services.

• Enjoy interacting with people 
• Understand that soft-skills like careful listening, clear communication and resourcefulness work hand-in-hand with technical skills. 
• Strive for service excellence and have a hands-on mentality 
• Approach work in a solution-oriented manner 
• Enjoy finding solutions for technical challenges  
• Want to advance your knowledge of hardware, software, and systems support and management. 
• Can communicate clearly in English and have at least basic knowledge of German.

ESMT offers a very collegial and international environment with employees from more than 35 different countries. We encourage a self-driven attitude and contributions with meaningful and lasting impact. We celebrate and support diversity for the benefit of our employees, our programs, and our community.

We are proud to be an equal opportunity workplace that guarantees employment opportunity regardless of gender identity, color, ancestry, religion, sex, sexual orientation, national origin, citizenship, marital status, disability, or age. We work together on our campus in the heart of Berlin-Mitte. You can get here by public transport or bike and enjoy your lunches in our private restaurant and café or next to the beautiful Spree. Make use of our big garden and enjoy coffee and tea on the house.

Please submit your application by using our online application system, including:

• Motivation letter
• CV with relevant certificates and references
• Salary expectations and possible start date.