Jobs @ ESMT Berlin

Your responsibilities are:

• End-to-end management of participant registrations for Executive Education Open Programs in Salesforce, ensuring a smooth, efficient, and professional admissions journey from application to enrollment
• Review and validate applications for completeness and eligibility, maintaining high administrative and quality standards
• Own and safeguard the accuracy, completeness, and integrity of participant and corporate client data in the CRM system as the foundation for invoicing, reporting, and controlling
• Ensure compliance with data protection, confidentiality, and internal governance standards
• Act as a professional point of contact for applicants and HR departments regarding application status, documentation, and administrative procedures
• Collaborate closely with Business Development, Program Management, Accounting, and Controlling to ensure aligned processes and financial accuracy
• Support invoicing preparation and document special corporate agreements to ensure transparency and correct financial execution
• Maintain and continuously improve clear, reliable, and efficient administrative workflows within Admissions and CRM operations
• Contribute to delivering a seamless, high-quality participant and client experience

Working closely with the AI Lead and other stakeholders, you will translate ESMTs AI portfolio into high-impact learning experiences for executives and organizations, with a strong focus on program design, client engagement, and excellent delivery.

• Develop compelling proposals for customized AI-focused executive education programs in close collaboration with faculty, senior program directors, and clients.
• Manage and deliver both customized and open-enrolment AI programs end to end, from design refinement and faculty coordination to delivery, evaluation, and follow-up.
• Facilitate the learning journey by orchestrating contributions from faculty, practitioners, and external experts; you may also teach sessions or lead workshops in your areas of expertise.
• Ensure operational excellence across timelines, budgets, and stakeholder coordination.
• Manage client relationships with professional communication, responsiveness, and a strong service mindset.
• Collaborate closely with internal teams across ESMT and external partners to ensure high-quality, consistent program delivery.
• Contribute to continuous improvement of AI programs by capturing client feedback, refining formats, and supporting innovation in learning design.

How Success Will Be Measured

• Growth and profitability of your program portfolio
• Program quality and measurable participant impact
• Client satisfaction and long-term relationships
• Innovation, and reputation building

• Du bist die erste Anlaufstelle in unserem Verwaltungsgebäude und begrüßt Gäste sowie Beschäftigte freundlich und professionell.
• Du betreust den Empfang, nimmst eingehende Telefonate und allgemeine Anfragen entgegen und leitest sie zuverlässig an die richtigen Ansprechpersonen weiter.
• Du koordinierst den Besucherempfang und sorgst dafür, dass sich unsere Gäste von Anfang an gut orientieren können.
• Du übernimmst die Annahme, Verteilung und den Versand von Post, Kurierlieferungen und Paketen.
• Du stellst die Verfügbarkeit von Büro- und Verbrauchsmaterialien sicher, behältst Bestände im Blick und veranlasst Bestellungen eigenständig und rechtzeitig.
• Du sorgst täglich für die Kaffeeversorgung in den Beschäftigtenbereichen und stellst sicher, dass die Kaffeemaschinen einsatzbereit, aufgefüllt und mit allen notwendigen Verbrauchsmaterialien ausgestattet sind.
• Du hast ein aufmerksames Auge für Büro- und Gemeinschaftsbereiche, erkennst Handlungsbedarf frühzeitig und koordinierst kleinere organisatorische Anliegen mit den zuständigen internen Teams oder Dienstleistern.
• Du unterstützt das Team bei allgemeinen administrativen und organisatorischen Aufgaben und trägst so zu einem reibungslosen Arbeitsalltag im Verwaltungsgebäude bei.

• Contribute to the Centers internationally visible research agenda
• Conduct independent research in the areas of belief formation in macroeconomics and finance
• Supervise, mentor, and coordinate pre-doctoral research assistants
• Actively participate in the strategic development of the research program
• Present research findings at national and international conferences
• Contribute to the preparation of grant applications
• No teaching obligations

• Support ongoing research projects by gathering, compiling, processing, and organizing large datasets
• Help conduct statistical analysis
• Proofread and edit research reports, working papers, and publications
• Maintain effective communication with all members of the faculty and external collaborators
• Support organization of the annual conferences and associated PhD workshops

• As a Program Manager, you will be responsible for all organizational aspects of our open and customized executive education programs that take place as in-person, online, hybrid, or blended programs. You will work in a tandem with a program director responsible for program content and design.
• You drive the planning process and work closely with multiple stakeholders (e.g. program directors, customers, participants, faculty, service providers, facilities, catering etc.) to deliver a high quality executive education program and ensure a highly professional and seamless delivery.
• You are the first point of contact for our executive education participants during program preparation and program delivery.
• You manage program operations. This includes preparing documentation, purchasing learning materials, uploading content to the learning management system, managing budgets, contracts, reporting, and billing.
• After the program, you conduct evaluation surveys and leverage insights to improve the program, courses and processes.
• You ensure our quality and service standards are met across all project phases - from preparation to implementation and follow-up.

As Recruitment Manager, you will

• Develop an in-depth knowledge of the ESMT Berlin degree program portfolio, value proposition, and target audience segments.
• Engage high-potential prospects in a consultative manner and actively support them in their decision to submit competitive applications to ESMT.
• Work closely with admissions, marketing, and program teams to convert qualified leads into applications.
• Design and execute sophisticated candidate engagement strategies across the early stages of the recruitment funnel.
• Establish strong relationships with promising applicants by proactively reaching out through email, phone, LinkedIn, and other platforms.
• Organize on-campus recruitment events and represent ESMT at webinars, fairs, and external engagements (online and in person) as a credible ambassador of the school.
• Monitor, analyze, and optimize funnel performance using data-driven insights to improve conversion at the early application stage.
• Leverage CRM systems and multiple data sources to identify high-value segments, prioritize outreach, and maximize recruitment impact.
• Track progress rigorously against targets and deadlines, manage pipeline health, and proactively adjust tactics to ensure consistent delivery of results.
• Contribute market intelligence and competitor insights to inform recruitment strategy and positioning.