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Student Assistant - IT Support - Job Berlin - Jobs

Student Assistant - IT Support

ESMT Berlin is an international business school founded by 25 leading global companies and institutions. The school offers a full-time MBA, an executive MBA, and a master’s in management as well as executive education programs. We strongly believe in cross-team collaboration to achieve our mission to develop entrepreneurial leaders who think globally and act responsibly. 

We want to expand our IT team and are looking for a

Student Assistant – IT Support
(m/f/x, 20h/week)

You will

  • Work closely with our team supporting classroom technologies. In the short term, your work will primarily focus on this area while the school adjusts to wider use of online and hybrid teaching formats. You will learn and support the ins and outs of our new state of the art online hybrid teaching spaces.
  • Provide first level technical support for hardware, software, and account related incidents and requests in a predominantly Microsoft Windows client environment.
  • Communicate directly with those who seek our help by telephone, by email and in person. The people we support are faculty and staff colleagues as well as ESMT students, alumni and program participants.
  • Work within our ticket system responding to incidents and requests, ensuring problem ownership, and documenting solutions
  • Collaborate with IT colleagues to find solutions and identify opportunities to improve the user experience with our services and IT systems
  • Have the opportunity to grow and expand your knowledge of a wide range of IT systems and services

You are qualified for this position, because you

  • Are currently enrolled in Bachelor´s or Master´s programm
  • Approach work in a solution-oriented manner
  • Enjoy finding solutions for technical challenges
  • Understand that soft-skills like careful listening, clear communication and resourcefulness work hand-in-hand with technical skills to identify problems, find solutions and enable the end-user
  • Can communicate clearly in English  and have at least basic knowledge of German
  • Strive for service excellence and have a hands-on mentality
  • Are available to work on weekends when needed (primarily Saturdays)

This is what we can offer you

As a member of our IT team, currently consisting of 9 full-time employees and 4 student assistants, you will master a variety of tasks within a wide spectrum of IT services. You will also have the option to increase your knowledge and receive training in IT topics of interest.

ESMT offers a very collegial and international environment with employees from more than 35 different countries. We encourage initiative and contributions with meaningful and lasting impact. We celebrate and support diversity for the benefit of our employees, our programs, and our community. We are proud to be an equal opportunity workplace that guarantees employment opportunity regardless of gender identity, race, color, ancestry, religion, sex, sexual orientation, national origin, citizenship, marital status, disability, or age.

For more information on ESMT please check out our jobs page

We are looking forward to receiving your application in English, including

  • Motivation letter (stating your expected date of graduation and your earliest availability)
  • CV  and current certificate of matriculation
  • Work permit for non-EU citizens
Please combine all the documents into one pdf file and use our online application form to submit your application. 

ESMT Berlin 
Maria Roreger
Human Resources Manager 
10178 Berlin
Tel: 030 212 31 0