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Program Manager - Global Online MBA Program - Job Berlin - Jobs

Program Manager - Global Online MBA Program

ESMT Berlin is the highest-ranked business school in Germany and Top 10 in Europe. Founded by 25 leading global companies, ESMT offers master and PhD programs, as well as executive education on its campus in Berlin, in locations around the world, and in an online blended format. We strongly believe in cross-team collaboration to achieve our mission to develop entrepreneurial leaders who think globally and act responsibly.

To support our program management team, we are looking for a
Program Manager – Global Online MBA Program (full-time, to start in June 2021/as soon as possible).

You will contribute to our success in a multicultural, collegial work environment by delivering on all organizational and administrative aspects of our Global Online MBA program, which includes:

  • Supporting program participants remotely via our online platform as well as on campus as first and central point of contact; this includes: reporting and responding to students concerns/issues
  • Collaborating with the EdTech team on testing and implementing new educational technologies to enhance the student experience
  • Developing a set of scalable program processes that are effective in supporting remote learners
  • Developing and leading a strategy for student onboarding and inductions
  • Conceptualizing and overseeing a communications/engagement strategy for all online students, ensuring a high-level of students support
  • Preparing program documentation for students, including material on the learning platform
  • Facilitating online events and programs to help build sense of community for online students
  • Managing the day-to-day program budgeting, contracting, reporting, and billing
  • Managing grading: prepare, review, and distribute grading results and student evaluations
  • Maintaining relationships with teaching faculty, teaching assistants, internal and external suppliers about teaching material, course content, course evaluations, and module preparations
  • Planning and coordinating the Berlin and international weeks, together with the faculty
  • Conducting end of program evaluation and continuous improvement planning

You are qualified because you

  • Have strong communication and interpersonal skills with the ability to advocate for and support the academic, personal, and professional needs of diverse populations
  • Can demonstrate your commitment to work with a world-class service of students, faculty and staff in a diverse and inclusive workplace
  • Are passionate about providing high quality service, processes and outcomes with attention to detail and excellent follow-through
  • Have experience managing financial targets and budgets
  • Have a positive service orientation and a strong social orientation (engaging with the student body outside formal channels is expected)
  • Have a keen interest in learning new educational technology applications
  • Have experience with social media and online learning platforms
  • Have an ability to interpret, evaluate, and enforce policy and procedural requirements
  • Are completely fluent in English (the business language at the school is English)
  • Are an excellent team player, have a hands-on working attitude, a good sense of humor, and the ability to keep calm under pressure
  • Have experience in online education and can speak German (this is an added plus)

This is what we can offer you

ESMT offers a very collegial and international environment with employees from more than 35 different countries. We encourage a self-driven attitude and contributions with meaningful and lasting impact. We celebrate and support diversity for the benefit of our employees, our programs, and our community. We work on our campus in the heart of Berlin-Mitte, but at the moment from home office. Usually, you can get here by public transport or bike and enjoy your lunches in our private restaurant and café or next to the beautiful Spree. Make use of our big garden and enjoy coffee and tea on the house.

We are looking forward to receiving your application!

Please submit your application by using our online application form, including:

  • Motivation letter
  • CV with relevant certificates and references
  • Salary expectations and possible start date